Help you solve payment problems during operation.
Wrong password when logging in to the account?
The login account has entered the wrong password more than 5 times, which has caused the account to be frozen, or if the login password is forgotten, please contact customer service to reset the password.
What is 3Ds verification?
3D verification is a free service provided by credit card organizations for customers to make online purchases safely. That is, the online acquiring verification system between the card issuing bank, acquiring bank and merchant is completed to ensure the safe and normal conduct of transactions. When making online purchases, the cardholder must enter the personal password preset to open the account to prevent the credit card from being stolen, just like entering the password when using an automated teller machine. In addition, when the cardholder is registered for verification, a personal confirmation information needs to be set. Thereafter, every time an online payment is made, the cardholder can verify this personal confirmation information to ensure that the correct 3D verification service is being used. Cardholders can directly request the card issuing bank to add this service by phone, or log in to the card issuing bank's official website to set it up. This service is called Verified By Visa (VBV) in Visa card and MasterCard Secure Code (MSC) in MasterCard. In fact, it is a password/question verification provided for cardholders in the online shopping environment to ensure that the cardholders use the card themselves to avoid fraud. The credit card channel that uses 3D verification is called the 3D channel, which means that the customer needs to perform 3D verification when spending on the website. It may be a mobile phone verification code or other identity information reserved in the bank. If the verification fails, the payment fails.
Reasons for bank failure

Refer to Issuer---Check the card issuer-For specific reasons, customers need to check the card issuer

Unable To Route Transaction---Unable to make a normal transaction, customers are advised to contact the card issuing bank.

Pick Up Card---lost card transaction

Do Not Honour/Declined---No acceptance-Customers are advised to contact the card issuing bank to declare that the transaction is in person and request to release restrictions. Or change card payment

Pick Up Card, Special---lost card transaction

Request In Progress---The request is in progress, it is recommended to wait for the payment result or contact customer service for inquiry

Invalid Transaction---Invalid Transaction-For specific reasons, customers need to check with the card issuing bank or try again later

Invalid Dollar Amount---Invalid Dollar Amount-The transaction amount is invalid, customers are advised to change the card to pay

Invalid Card Number---Invalid Card Number-The card number entered is incorrect. Customers are advised to re-enter or change the card to pay

No such issuer---No such issuer-The card number entered is incorrect

Re-enter Last Transaction---The issuing bank recommends retrying

Lost Card---Report Lost Card-Report Lost Card Transaction

Stolen Card---stolen card-stolen card transaction

Insufficient Funds---Insufficient deposits-Insufficient funds, customers are advised to change cards to pay

CVV Validation Error--- CVV Validation Error-cvv input error

How to check transaction records?
Log in to your online profile. If your transaction is in progress, you will see it on the "My Account" page with a link to "View All". If there is no ongoing transaction on your "My Account" page, please select "Transaction History".
What currencies can cardholder use when shopping online?
Moneypay supports transactions in more than 100 currencies, cardholders can choose the currency they want to pay.
What is a payment gateway?
A payment gateway facilitates the secure transfer of transactions from a merchant to a third-party payment processor, associated with the merchant's acquiring bank. Gateways often offer additional services like reporting, and perform checks on transactional data